Hi, I placed an order yesterday at 2.30pm, paid by twint, and still haven't received my code. It's nearly 10am. How can this happen? Normally it shouldn't take 24 hours to generate a code. No ?

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Hello,
We apologise for the delay and invite you to contact customer service to clarify the status of your order: https://helpcenter.galaxus.ch/hc/fr/requests/new

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Hi, I placed an order yesterday at 2.30pm, paid by twint, and still haven't received my code. It's nearly 10am. How can this happen? Normally it shouldn't take 24 hours to generate a code. No ?