Hello, this pen should be compatible with Surface pro 11 according to information on the internet, but we can't connect it. Does anyone know if and how exactly it should work or is it not compatible? Thank you.
digitec
3 weeks ago
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Hi, according to official Microsoft sources, the Surface Slim Pen 2 is compatible with the Surface Pro 11 (11th Edition), supports 4096 pressure levels and Bluetooth connectivity. Your in-house data explicitly lists Pro 8, Pro 9 and Pro X, but current Microsoft support information and customer reports extend this to Pro 11.
If the connection doesn't work, try this: - Make sure the pen is charged (about 15 h of battery life)[in-house]. - Long press the top button until the LED flashes (pairing mode), then search in the Windows Bluetooth menu (Settings > Bluetooth & devices > Add device). - Update Windows and Surface drivers via Windows Update. - Test with USB-C cable for charging directly on the tablet.
Microsoft Community and Support confirm that it works. If it still hangs, check our Community or contact Microsoft support.