Hello everyone, unfortunately there have been problems with sound dropouts with Samsung The Frame 2020 models and the Sonos ARC for months. This is described in both communities:

https://eu.community.samsung.com/t5/tv/the-frame-2020-sonos-arc-tonaussetzer/td-p/2439239/page/3

https://de.community.sonos.com/installation-und-nutzung-223378/arc-mit-tonaussetzern-earc-deaktivieren-und-samsung-frame-6750540?postid=16102889#post16102889

Do you know about these problems? I bought The Frame 4.0 65 inch from you.
The only way to fix the sound dropouts is to reset the Sonos Arc.
Unfortunately I can't give a rating for the The Frame I bought from you.
Sonos and Samsung are playing ball with each other...the problem has existed for months and is probably also present on other Samsung TVs.
Is there anything you guys can do about it'
Many thanks for the feedback
Greetings Cyrill Züger

Question

Hello everyone, unfortunately there have been problems with sound dropouts with Samsung The Frame 2020 models and the Sonos ARC for months. This is described in both communities:

https://eu.community.samsung.com/t5/tv/the-frame-2020-sonos-arc-tonaussetzer/td-p/2439239/page/3

https://de.community.sonos.com/installation-und-nutzung-223378/arc-mit-tonaussetzern-earc-deaktivieren-und-samsung-frame-6750540?postid=16102889#post16102889

Do you know about these problems? I bought The Frame 4.0 65 inch from you.
The only way to fix the sound dropouts is to reset the Sonos Arc. 
Unfortunately I can't give a rating for the The Frame I bought from you.
Sonos and Samsung are playing ball with each other...the problem has existed for months and is probably also present on other Samsung TVs.
Is there anything you guys can do about it'
Many thanks for the feedback
Greetings Cyrill Züger

Answer

The best thing to do is to contact our customer service directly at https://helpcenter.digitec.ch/hc/de/requests/new. Your request can then be examined individually.

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