Question about Samsung Galaxy Watch5 Pro BT

That's exactly how I feel, I wrote to Samsung support and received no reply! I now expect Digitec to take action here!

I have the same problem. I was told that I would receive a tracking number in the next few days. Now it's been several weeks and no info...

It worked for me - only at the beginning there was a message that something was missing - but I couldn't enter any other numbers or anything, so I replied and then it worked (without any additional data that was supposedly missing). After that, the buds arrived relatively quickly.

I received mine today and registered the watch with Samsung on 15 Sept.

Answer from Samsung Support:

You would like information about your "Watch5 Preorder" promotion . I apologise for the late reply. We have received the registration for your promotional product and after checking your registration, I was able to determine that you will receive your Buds Live. In addition, I have checked your registration with regard to the delivery date.

Your current status is: Shipping in preparation.
You will receive a notification from us as soon as the Buds Live are delivered.

Please note that according to the terms and conditions, delivery is normally instructed within 45 working days. In order to know the current status, we kindly ask you to refrain from making further enquiries. As soon as your processing status is updated, you will receive an unsolicited notification.

I hope to have solved your request satisfactorily and am pleased about your evaluation of me at the end of the e-mail. If you have any further questions, please do not hesitate to contact us.

That's exactly how I feel, I wrote to Samsung support and received no reply! I now expect Digitec to take action here!
The watch was bought at digitec. So in my opinion, it's up to digitec.