Hello everyone,
I have had this monitor arm and a Neo G9 57" since November 2023. Fortunately, it does not hang down in my case, but holds straight/normally. I don't use the tilt function though. However, the height adjustment works well (enough, i.e. +/- 5 cm up/down, enough for me); however, I rarely move the monitor. I have the arm mainly to have (more) space under the monitor. However, if it does hang downwards in your case, you can still block it with a few screws* ... until Ergotron brings a new attachment onto the market. But that could still take a while. *
https://www.youtube.com/watch at approx. 4:30.