Does the company feel responsible if the phone was not protected correctly? Mine fell down yesterday and it's got a crack right in the spot between the protection glass and the etui cover, in the down right corner of the phone.
Exactly where this product doesn't protect the phone, as it was mentioned in the other comments:
- "The case is good, but the protective glass is too small to properly protect the edges of the display."

Question

Does the company feel responsible if the phone was not protected correctly? Mine fell down yesterday and it's got a crack right in the spot between the protection glass and the etui cover, in the down right corner of the phone. 
Exactly where this product doesn't protect the phone, as it was mentioned in the other comments:
- "The case is good, but the protective glass is too small to properly protect the edges of the display."

Answer

We are very sorry to hear about the damage on your phone. Unfortunately, physical damages on the phone are not covered by the guarantee. If you feel the need to contact the manufacturer directly on their website. https://www.displex.com/en/

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