The robot operates within the range of your home Wi-Fi network, as it connects to the base station and your smartphone via Wi-Fi, not Bluetooth. There is no specific maximum distance stated in the official product documentation, but typical Wi-Fi coverage in a home environment applies—usually up to 30–50 metres indoors, depending on walls and interference. For optimal performance, ensure both the robot and base station are within good Wi-Fi signal range. If you need precise technical limits, please consult Samsung support directly, as this detail is not specified in the available official resources.
You can move the robot vacuum and mop manually between floors, empty the dustbin by hand, and place it back on the base station as often as needed to complete cleaning on multiple levels. It is not necessary to have more than one robot or base station for use across different floors. The robot does not store maps after cleaning cycles, so it will remap each time it starts on a new floor. Manual dustbin emptying and repositioning is the intended way to use it in multi-floor homes with steps.
The Samsung Jet Bot Combo AI Steam+ (VR9700) can overcome obstacles and plinths with a height of up to 1 cm. This is made possible by the Active Stereo 3D sensor and the dToF LiDAR sensor, which can precisely recognise and avoid small and narrow objects on the ground.
Hi, I purchased this and it struggles to get over relatively flat carpets, max 1cm high, it kept on telling me the side brush was stuck but it is screwed to the machine and can’t be removed to clean, the whole thing is super expensive and a total scam. I returned it after 4 uses because it was not working well. Save your money buy another brand or a handheld that does moping and hovering.
As we have flexible daily prices, there may be major fluctuations within a few days.
We regret that we are currently unable to offer a more attractive price. However, we are pleased that you have found a suitable offer elsewhere.
So far, the item is not on sale, but has become even more expensive. We are currently struggling with rising purchase prices for these items.
The reason is the aforementioned Time, where the purchase prices are always rising due to the much higher demand, starting partly in October. It only gets better again after the sales.
They are both very good devices, but I would probably recommend the Dreame X40 Ultra. It is more powerful, can last longer and is quieter. For more detailed advice, I would generally recommend that you always contact our customer service team directly so that we can answer your questions individually.