Hello Anonymous
Yes, we have a service centre in Vordemwald, AG, where we repair appliances and also carry out maintenance.
Greetings,
Your iRobot team
To move the robot and clean other rooms or another floor, you will need to transport it manually, as it is not designed to cross high thresholds or stairs on its own. The robot uses a navigation function to create a cleaning plan, but if certain rooms were not accessible when it was first mapped, you can try moving it to these areas so that it can map and clean them. Make sure you align the robot with the sensors to avoid any navigation problems.
If you need to clean another floor, it's best to transport and recharge it at a base station on that floor, if possible. This will enable the robot to map and clean the new areas efficiently.