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Galaxus Mobile CH unlimitiert Abo
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Questions about Galaxus Mobile CH unlimitiert Abo
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Former employee
2 years ago
You can find the most relevant information on Galaxus Mobile in this blog entry: https://www.galaxus.ch/de.... Regarding your case that the credit does not last until March 2024, we would like to ask you to contact our help centre directly so that we can briefly examine this case individually.
https://helpcenter.galaxus.ch/hc...
Hello gselluxe
I agree with you (I have already written a comment on this).
It just doesn't work. The redeemed/purchased vouchers should retain the validity period of 12/24 months. After expiry, the model can then be changed, but certainly not simply credited as a credit. I would never have paid 100 Fr. for 6.66 months (we now pay 15.-/mt. as Family 5). That is definitely not possible.
We regret that you are experiencing problems with our subscription and invite you to contact the department responsible so that our staff can offer you a solution: https://helpcenter.mobile.galaxus.ch/hc...
Unfortunately, this is not possible at the moment.
Yes, we can undertake the cancellation. However, please contact https://helpcenter.abos.galaxus.ch/hc... beforehand
Our team dedicated to Mobile questions can be reached here: https://helpcenter.abos.galaxus.ch/hc...
You can find all information on the topic of cancellation here: https://helpcenter.abos.galaxus.ch/hc...
digitec
3 months ago
Helpful answer
Yes, you can transfer your existing Swisscom phone number to this plan.
During the ordering process, simply select that you want to keep or port your current phone number; Galaxus will then take care of the porting from Swisscom and coordinate the date with your existing contract.
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Please contact our customer service so that we can process your case individually: https://helpcenter.abos.galaxus.ch/hc...
We invite you to contact the dedicated customer service department at https://helpcenter.abos.galaxus.ch/hc....
If you already have a plan and would like to order a new SIM card, you can do so via our Galaxus Mobile Cockpit: https://abos.galaxus.ch/de...
That's right, our network is based on the Sunrise network coverage. Please contact us if you have any problems with the connection:
https://helpcenter.abos.galaxus.ch/hc...
digitec
6 months ago
There is no throttling of domestic data with this plan. This means that the data is unlimited and is not throttled, even with high usage. The plan uses the Sunrise network without throttling domestic data.
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In this case, we will refer you to our Galaxus Assistant, which provides direct contact options so that you can be helped accordingly.
https://www.galaxus.ch/help
In this case, we will refer you to our Galaxus Assistant, which provides direct contact options so that you can be helped accordingly.
https://www.galaxus.ch/help
Helpful answer
Changes can be made in the Cockpit. :)
The best way to do this is to contact Galaxus Mobile customer service directly: https://helpcenter.abos.galaxus.ch/hc...
You can easily add another person to your plan in your Cockpit at https://abos.galaxus.ch/mobile. 😊 If you have any questions or concerns, you can also contact us via our Galaxus Mobile Assistant. https://helpcenter.abos.galaxus.ch/hc...
Former employee
11 months ago
Helpful answer
It is possible to upgrade, but the switch back is only possible at the end of the month after next.
Such an upgrade can also only be carried out once a year.
The Galaxus Mobile network uses the Sunrise mobile network, which offers very good coverage in Switzerland. Of course, network coverage also depends on your location and the surrounding area. You can find all information about Family + Friends here: https://abos.galaxus.ch/family-and...
Helpful answer
It probably depends a lot on your location. I have absolutely no problems in the Zurich area, for example.
digitec
1 year ago
Helpful answer
To keep your telephone number and take out a subscription with Galaxus Mobile, follow these steps:
1. Obtain your RIO code: Call 3179 to obtain your RIO code, which will be sent to you by text message.
2. Take out a new subscription: Choose the subscription you want on the Galaxus Mobile website and select the option to keep your current number. Enter your phone number and your RIO code when you subscribe.
3. Activate your new SIM card: Wait until you receive your new SIM card and activate it following the instructions provided by Galaxus Mobile. Make sure you don't cancel your old subscription yourself, as the new operator will take care of this.
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In this case, we will refer you to our Galaxus Assistant, which provides direct contact options so that this can be checked for you and you can be helped accordingly.
https://www.galaxus.ch/help
digitec
1 year ago
The first MultiSIM with Galaxus Mobile is free for the first year. From the second year onwards, the MultiSIM costs CHF 5 per month.
Automatically generated from the .This is possible, but you must first register yourself (but without starting your own plan or activating the SIM card) and then add your son to your account as a "Friends & Family" member. You can also request a porting in this step. You can find the exact instructions here:
https://helpcenter.mobile.galaxus.ch/hc....
Yes, you can keep your old number.
Thank you very much for your feedback, I will be happy to pass this on to the responsible department.🫡
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