Yes, for some licensing reasons Netflix refuses to let you install the app on Epson devices...
All other streaming services work perfectly. I solved the problem by having Netflix on the game console (or also on the player) which is connected to the projector and can watch it that way.
The depth of the unit is 341 mm. That wasn't the question, but still my opinion: The projector is really great. I had tried two others before, but they were absolutely disappointing. The Epson, on the other hand, even though it's in rep (that can happen), I'm thrilled and wouldn't want anything else.
This is a licensing problem on the part of Netflix. I was able to solve the problem by installing the Netflix app on my 4k Blu Ray player, so you can stream with the ls800 in a roundabout way.