Arlo Pro 2 Anywhere LTE Bundle

Arlo Pro 2 Anywhere LTE Bundle


Questions about Arlo Pro 2 Anywhere LTE Bundle

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Anonymous

5 years ago

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bpetergst

5 years ago • purchased this product

purchased this product
Hello, Found the following reply: Hi @DamianM, I was "lucky" before and was able to get hold of someone from telephone support who said the Arlo devices have not been supported for some time and it will never work again. On this frustration I set everything back to factory settings and installed/paired everything again via web gui, including Arlo via web. That was the solution to the problem. You have to register everything via WEB-GUI (Arlo+Nighthawk). The support video is not very helpful as it explains everything via app. Now there are only 2 small problems. 1. When charging the router, a heat symbol appears constantly. 2. when operating without battery, the router restarts regularly. The FW version is the 12.06.12.00 I currently use 2 such routers as Arlo base stations. They work without any problems. B.Peter
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iDOM

7 years ago

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iDOM

7 years ago • purchased this product

purchased this product
Helpful answer
Ok after many attempts and trying different things I FINALLY figured out how to make it work. Hope this helps to anyone might have same issue. The camera can only work if you have configured your M1 Router only to have 2.4 GHZ WiFi Frequency, if you have configured to display 2.4 GHZ and 5GHZ bands, it wont work, needless to say that also if you have only 5GHZ will work, the camera only works on 2.4GHZ band, therefore router MUST BE ONLY in the 2.4 Ghz band in order to detect the camera. Cheers!
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chriguhunn

8 years ago

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Former employee

8 years ago

Answer directly from Netgear: This definitely works, it doesn't need an Arlo base station. The customer has to download both apps, the Arlo app and M1 app. The Arlo app asks during installation if the Arlo cam wants to be connected to the M1 or Arlo base. Then the customer has to follow the instructions in the app. The Arlo base station is replaced with firmware on the M1. Next week there will be another FW update, then the last teething troubles will be eliminated. By the way, this function is communicated on the packaging. If you have any problems, please contact us.