Arlo Pro 2 Anywhere LTE Bundle
Question about Arlo Pro 2 Anywhere LTE Bundle
I bought the product in October 2019, so it is still under warranty. Now after a factory reset of the router the Arlo function is gone. According to the internet, Alro has separated from Netgear and Netgear is removing the Arlo function from the systems, how can that be? That they are removing a sold item and thus destroying the bundle is anything but acceptable. It is no longer an "Arlo Pro 2 Anywhere LTE Bundle" but a simple two component system of which the Arlo Pro 2 does not even work on its own. Thus a warranty case. How is this manufacturer-built "product defect" handled?
Hello,
Found the following reply:
Hi @DamianM,
I was "lucky" before and was able to get hold of someone from telephone support who said the Arlo devices have not been supported for some time and it will never work again.
On this frustration I set everything back to factory settings and installed/paired everything again via web gui, including Arlo via web.
That was the solution to the problem.
You have to register everything via WEB-GUI (Arlo+Nighthawk). The support video is not very helpful as it explains everything via app.
Now there are only 2 small problems.
1. When charging the router, a heat symbol appears constantly.
2. when operating without battery, the router restarts regularly.
The FW version is the 12.06.12.00
I currently use 2 such routers as Arlo base stations. They work without any problems. B.Peter
Found the following reply:
Hi @DamianM,
I was "lucky" before and was able to get hold of someone from telephone support who said the Arlo devices have not been supported for some time and it will never work again.
On this frustration I set everything back to factory settings and installed/paired everything again via web gui, including Arlo via web.
That was the solution to the problem.
You have to register everything via WEB-GUI (Arlo+Nighthawk). The support video is not very helpful as it explains everything via app.
Now there are only 2 small problems.
1. When charging the router, a heat symbol appears constantly.
2. when operating without battery, the router restarts regularly.
The FW version is the 12.06.12.00
I currently use 2 such routers as Arlo base stations. They work without any problems. B.Peter