HPE TechCare 5x9 Basic für DL360 Gen10

Leave the maintenance of your data center behind with HPE Pointnext Tech Care, a service that provides support for IT operations. Go beyond identifying and solving problems and rely on HPE to improve processes. Enable your business to adapt faster and drive innovation with fewer resources.

HPE Pointnext Tech Care is the product support experience for HPE products. Designed from the ground up for a customer-centric and digital customer experience, it shifts the role of support from "repairing hardware" to "optimizing the use of your HPE product to drive your business forward." HPE Pointnext Tech Care offers personalized service to anticipate needs, as well as faster access to specialized expertise, more self-service options, and general technical guidance and consulting to foster innovation.

Achieve faster results at every stage with a digital customer experience that includes quicker access to product experts and automated support case creation, making complex escalations a thing of the past.

Prevent issues before they arise with an AI-driven operational framework that predicts problems. Stay informed with regular notifications about workload, performance, and opportunities, as well as modular lifecycle services.

Access general technical guidance and consulting, product experts, and an AI-driven digital experience with self-service features such as knowledge articles and videos.