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HPE Tech Care Service is the operational support service for HPE hardware and software products, including on-premise and as-a-service versions. HPE Tech Care Service proactively seeks ways to improve processes rather than just providing reactive support, helping IT teams drive the business forward. Additionally, HPE Tech Care Service provides direct access to product-specific experts and supports customers with general technical advice and guidance, not only in risk mitigation but also in making processes more efficient. HPE Tech Care Service customers can access support through various channels, including phone support, a real-time chat facility, automated incident logging, and HPE-moderated forums with defined response times. The service enables customers to access technical experts with specialized hardware and software knowledge related to specific workloads, ensuring that customers do not waste time answering questions about prioritization and eligibility.