CHF330.03 currently CHF504.– new
Ecovacs Deebot Ozmo 950
Vacuum mopping robot
Product rating for Ecovacs Deebot Ozmo 950
DO NOT BUY ANY ECOVACS! It is a waste of Money.
DO NOT BUY ANY ECOVACS!
It is a waste of Money. Unless you only plan to use it for maximum 2-3 years. We have 4x Osmo 950 in the Family. The 1st one gave up in March 2023 after less than 2,5 Years. Ecovacs Service and Support sucks. It is the worst that I have ever experienced. We initially decided to repair it. Big Mistake! We spent approx. €150, they replaced and charged for Parts which was not necessary, had it in 3 times and it is still not working. Customer Satisfaction and Retention Program does not exist. They absolutely couldnt care less.
Yes, Mr. Sascha Steinert, Ecovacs Germany/Austria.
I am referring to your handling!
Today our 2nd stopped working. Guess what, another Mainboard Problem. They have MAJOR quality issues, especially electronics and it seems to be designed and manufactured only to last just long enough until the warranty Period ist over.
Just use Google and you will find hundreds of posts over their poor electronic quality. Most of the time it is the mainboard, which means you can throw your Ecovacs away. If you do decide to repair it, be aware that the service and support sucks, they replace and charge you for Parts which have nothing to do with the original problem, warranty is not prolonged and it will most probably fail very soon again.
Save your money and buy something more reliable from a company who really care about their customers.
I have a degree in Electronic Engineering, so I know what I am talking about, and Ecovacs, you are more than welcome to challenge me on the above facts.
So far you have decided to put your head in the sand.
Shame on you, Ecovacs