Background information
Born to break? Of fragile models and night tests
by Martin Jud
HP replacement and recall programme: danger of overheating batteries in notebooks and mobile workstations
4.2.2019
Translation: machine translated
In January 2018, HP implemented a voluntary global replacement and recall programme. This programme is currently being extended to certain laptop and mobile workstation batteries that present a risk of overheating and fire.
HP is asking customers to re-check their batteries, even if they have done these checks previously and the batteries have been reported as unaffected. This extension does not apply to you if you have already received a replacement battery as a result of HP's January 2018 battery recall programme.
The following products may have been shipped with incriminated batteries:
ProBook: HP ProBook 64x G2 and G3, HP ProBook 65x G2 and G3, HP ProBook 4xx G4 (430, 440, 450, 455 and 470)
ZBook: HP ZBook 17 G3 and G4, HP ZBook Studio G3
x360: HP x360 310 G2
Pavilion: HP Pavilion x360
ENVY: HP ENVY M6
HP 11: HP 11 Notebook PC
The following products are compatible with, but were not shipped with, the offending batteries. The affected batteries affected by this recall may have been sold to you as an accessory or spare part by a service provider:
ProBook: HP ProBook 4xx G5 (430, 440, 450, 455, 470)
ZBook: HP ZBook Studio G4
ZHAN: HP ZHAN 66 Pro G1
ENVY: HP ENVY 15
Mobile Thin Client: HP mt20, HP mt21, HP mt31
How do I know if my product is affected
If you own one of the above devices, from the link below you can download a utility to check whether the built-in battery is eligible for the recall and replacement programme:
details of the HP recall and replacement programme
Checking through this utility takes less than 30 seconds.
What should I do if my product is affected?
- It is imperative that affected products are used from a mains outlet until the issue is resolved. HP has released a BIOS update for customers with batteries eligible for the safety recall and replacement program to place the battery in safety mode. If the validation help procedure identifies a battery eligible for replacement, then the battery should be immediately discontinued and placed in safe mode.
- Please contact the dHP customer service. The replacement of the offending batteries is free.
Martin Jud
Senior Editor
martin.jud@digitecgalaxus.chI find my muse in everything. When I don’t, I draw inspiration from daydreaming. After all, if you dream, you don’t sleep through life.
Computing
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