Problems with logging in to your customer account

Forgotten your password?

If you’ve forgotten your password, you can reset it during the standard sign-in process.

To do this, follow these steps.

1. Click on the following link.
2. Enter the e-mail address associated with your account and click «Continue».
3. Click on «Forgotten your password?» or «Send login link by e-mail». We’ll then send you an e-mail, which you can use to set a new password for your account.

Don’t have access to the e-mail address you registered with?

If you no longer have access to the e-mail address you used to register with us, please contact our customer service team via  Assistant.

After that, the team will get in touch to let you know what to do next.

Having issues with multi-factor authentication?

Are you having trouble signing in using multi-factor authentication? The easiest way of getting around this is to deactivate multi-factor authentication, then set it up again. There are two ways of doing this.

Sign in using back-up codes

You received back-up codes when you set up multi-factor authentication. Ideally, you’ll have saved them somewhere secure.

You can use these back-up codes to sign in to your account once, then deactivate or set up multi-factor authentication again.

Lost your back-up codes?

We can deactivate multi-factor authentication for you. Please contact our customer service team via Assistant. The team will be in touch to let you know what to do next.