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Mobility on Board Billy
Question about Mobility on Board Billy
We just got Billy and at first functions are all working properly then just stop working no life at all. We try to charge it but nothing, no lights no reaction nothing. Dead completely. Just one day working. Does anyone know how to fix it?
Helpful answer
You could try using a different charging cable. If this doesn't help, the problem seems to be with the alarm clock. Contact Galaxus directly.
We bought two of them a few months ago and although they apparently still work, I have to admit that getting them up and running was a pain. I remember that the first attempt to charge the battery didn't work but that on the second attempt it was OK (battery problem on start-up?). I've always used the cable supplied with the alarm clock. But I must point out that for two orders placed almost simultaneously, we received one device with a mini-USB connector and the other with a USB-C connector... Go figure?!?
The alarm clock seems to be malfunctioning. I've never had these problems with mine.