The schematic diagram shown with this item is apparently inaccurate. I had ordered this thinking that the minimum width between the farthest edges of the frame was 71 cm. When it arrived, I saw from the diagram enclosed with the box that the minimum width was actually 85 cm (corresponding to the name of the item, but not the schematic). There is another "TecTake Electric table frame (121 cm)" (item 11949639) which displays here on Galaxus with the schematic which actually corresponds to this item, "TecTake Electric table frame (85 cm)" (item 11949640). It seems that the 85 cm model has a range of adjustable width 85 cm to 129 cm, and the 121 cm model has a range from 71 cm to 121 cm. My question for the Community is: why can't this be corrected, so that the heavy item that gets delivered to your house and you carry up the stairs actually corresponds to the technical requirements of your home office setup?
Laura Robach
3 years ago
Helpful answer
Because we no longer sell this product. If you have experienced a problem with your order, please contact customer service and include photos with your request. We thank you for your feedback.

Question

The schematic diagram shown with this item is apparently inaccurate. I had ordered this thinking that the minimum width between the farthest edges of the frame was 71 cm. When it arrived, I saw from the diagram enclosed with the box that the minimum width was actually 85 cm (corresponding to the name of the item, but not the schematic). There is another "TecTake Electric table frame (121 cm)" (item 11949639) which displays here on Galaxus with the schematic which actually corresponds to this item, "TecTake Electric table frame (85 cm)" (item 11949640). It seems that the 85 cm model has a range of adjustable width 85 cm to 129 cm, and the 121 cm model has a range from 71 cm to 121 cm. My question for the Community is: why can't this be corrected, so that the heavy item that gets delivered to your house and you carry up the stairs actually corresponds to the technical requirements of your home office setup?

3 years ago

Helpful answer

Because we no longer sell this product. If you have experienced a problem with your order, please contact customer service and include photos with your request. We thank you for your feedback.

Accepted Answer

Because we no longer sell this product. If you have experienced a problem with your order, please contact customer service and include photos with your request. We thank you for your feedback.

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