Our house is connected to the fibre optic network, but there is still no fibre optic socket in the flat. According to the property management, the Internet provider (in this case Galaxus) will send a technician to bring the fibre optic connection into the flat and install a corresponding socket. Can you confirm this?

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Accepted Answer

I cannot confirm that Galaxus Internet will send a technician directly to install a fibre optic socket in your home. Normally, the installation of the fibre optic connection is carried out by the network operator or a contracted company. You should contact Galaxus customer service for more information on how the process works in your case.

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