It is 5 in the morning, my wife is trying to calm down our screaming baby and I am really angry at Galaxus and Philips right now.

We use this Philips Humidifier about more than 2 years and I can assure you we were so happy with this humidifier so far it has done a really good job .

Nevertheless since Philips changed production process of the Filters it has become useless. After 2-4 Weeks of usage the device doesn't work no more, it seems that the new filters don't absorb water anymore after a short time of usage.

E.g. I started the device 7 hours ago, it is running at the highest rate but the water tank is still almost full. The humidity is not only low also is dust raised and spread out in the room because the device is basically a ventilator if the humidifying process is not working and I and my family suffer because of dry nose and stinging eyes.

We bought theses Filters, I checked, its supposed to be the correct ones.
https://www.galaxus.ch/de/s2/product/philips-filtermatte-fuer-luftbefeuchter-luftbefeuchter-zubehoer-12103085

The old ones that worked fine can't be found nomore. On Philips webside it says, these won't be produced anymore. So what are you suggesting to do? Change the Filters every 3-4 weeks? I would appreciate it a lot if you confronted Philips with this.

(Please don't let them try to convince me that our device was broke, it's not, it works fine besides the absorption process.)

Question

It is 5 in the morning, my wife is trying to calm down our screaming baby and I am really angry at Galaxus and Philips right now.

We use this Philips Humidifier about more than 2 years and I can assure you we were so happy with this humidifier so far it has done a really good job .

Nevertheless since Philips changed production process of the Filters  it has become useless. After 2-4 Weeks of usage the device doesn't work no more, it seems that the new filters don't absorb water anymore after a short time of usage.

E.g. I started the device 7 hours ago, it is running at the highest rate but the water tank is still almost full. The humidity is not only low  also is dust raised and spread out in the room because the device is basically a ventilator if the humidifying process is not working and I and my family suffer because of dry nose and stinging eyes.

We bought theses Filters, I checked, its supposed to be the correct ones.
https://www.galaxus.ch/de/s2/product/philips-filtermatte-fuer-luftbefeuchter-luftbefeuchter-zubehoer-12103085

The old ones that worked fine can't be found nomore. On Philips webside it says, these won't be  produced anymore. So what are you suggesting to do? Change the Filters every 3-4 weeks? I would appreciate it a lot if you confronted Philips with this.

(Please don't let them try to convince me that our device was broke, it's not, it works fine besides the absorption process.)

Accepted Answer

Please get in touch with the Digitec customer support directly (digitec@digitec.ch). This is just the Digitec Community and the Digitec staff might not always check this out so often. Your topic (a complaint) should go to the customer care.

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