Question about Sonnenkönig Fresco 180

Hi. I had a very bad experience with this product. The water should be condensing in a removable water tank, but in fact
1. this conditioner, althought it is claimed to be super powerful, was hardly cooling the room down, and low performance was corresponded with almost no water condensed. My removable tank was hardly full after a month of daily use. Before, I've witnessed machines performing great and you "had to" remove and empty the tank three times a day (!). I wrote "had to" as it is a nice penalty for a cool room.
2. the water was actually leaking through the plastic covers when I was moving the device from one place to the another one, with every slight tilt of it, onto the floor. And when I called the manufacturer Sonnenkönig directly, you know what their representative told me? "That is normal. Stop moving it and you're fine".

I am glad that thanks to Galaxus I got a full refund, eventually. Otherwise this would have been a worst purchase of my life. This thing was not cooling the room down, it was basically just blowing the air around, and its temperature was 1-2 degrees lower then the surrounding air temperature. All that for a s**tload of money.