I bought the James Bond Edition and was looking forward to watching it, but the picture is there but the sound is not, what am I doing wrong? greetings Silvia

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I have already reset the player to factory settings. This did not solve the problem.

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Thanks for the answer. My soundbar is operated via the HDMI ARC connection.

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good day
 there are several reasons to try hdmi arc or e arc connection 
adjust sound bitstream settings 
adjust the volume on the tv 
set bluray player to factory settings again

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I bought the James Bond Edition and was looking forward to watching it, but the picture is there but the sound is not, what am I doing wrong? greetings Silvia