Question about Captiva R78-283

I'm very satisfied with the speed of the service. Sincerely

I don't have an answer to the first question, I don't know what FPS is.
In any case, I am not satisfied. I could not activate Windows.
I called them and they told me to use the CD that came with the machine but that didn't help.
This is not the device I need and it does not have a CD compartment.
I don't know what to do. I couldn't give a rating, just not satisfied.