How can I connect the parent device so that I can receive both children's devices at the same time? At the moment I have to switch back and forth between the devices on the #BU switch, i.e. I only receive one at a time.

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You must pair both BABY devices with the parent device again. Only the device that you have selected with #BU will then be shown on the parent device. If a child activates the BABY device (makes sounds), you should see which child is crying on the parent device. (It will automatically show the child that is making sounds). If all children are quiet, only the device you have selected with #BU is displayed.
It is a bit difficult to describe, but I hope I could help.

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Question about Neonate Bc-6500d

How can I connect the parent device so that I can receive both children's devices at the same time? At the moment I have to switch back and forth between the devices on the #BU switch, i.e. I only receive one at a time.