Philips Fidelio B97/10
888 W, 7.1.2 Channel
Question about Philips Fidelio B97/10
Hello,I own a Philips Soundbar Fidelio b 97. I have only bought it second-hand for 2 months now and it always went very well until 3 days ago, the surround speakers no longer play and charge automatically (flickers red then just red, off again and so again constantly) as well as the subwoofer which I can no longer connect. I have already tried everything (reset everything, set factory settings and unplugged cables, Bluetooth turned off back on, Wi-Fi off and back on. When the soundbar is turned on, the subwoofer light comes on. I don't turn it on. Then I do it manually, press the pair button for 5 seconds, then it quickly flashes blue and I can't connect. The soundbar just turns on and works fine, but the surround sound speakers don't work. Can you help me with that please? Hopefully a software update problem. Kind regards, Yves
Helpful answer
Hello Yves
So for me it was the update that wasn't installed at first, then it worked again. Do you have the latest update?
So for me it was the update that wasn't installed at first, then it worked again. Do you have the latest update?
I had a similar problem with a Suround loudspeaker. But it was still under warranty. I then sent it back and got a new system. I would also try it this way as a gesture of goodwill.
I'm sorry I can't help you, I sent the bar back and asked for a refund. I then bought a Samsung which is very good.
Yes, I know these kinds of problems too. I got a new one one week before the warranty expired, without any repairs. I would also rather have my money back than another new one. I think the playback quality is overrated and there is always something wrong. The satellites are far too quiet. I've had the new soundbar for 7 months now and it's already starting to go wrong again. What a shame for such an expensive product. I'll just keep insisting on getting a working soundbar if Philips would rather that than refund the money.
Hello
I bought this sound bar quite a while ago when it first came out. I have only had problems of the same type as you. As it was under warranty I asked for it to be repaired. 1 month later I received a new product. The warranty starts all over again. 1 year later approximately the same problem. I sent it back again. Same result, new product and new warranty. And some time later new problem. New product received, new warranty and so we continue. I tried to get a refund but Philips would not listen. Too bad.
I bought this sound bar quite a while ago when it first came out. I have only had problems of the same type as you. As it was under warranty I asked for it to be repaired. 1 month later I received a new product. The warranty starts all over again. 1 year later approximately the same problem. I sent it back again. Same result, new product and new warranty. And some time later new problem. New product received, new warranty and so we continue. I tried to get a refund but Philips would not listen. Too bad.