Hello,

I have a small problem; your article (which I ordered a few days ago) obliged me to buy an adapter. The instructions for use forbid the use of an adapter, under penalty of possible electrocution or fire. What should I do?

Thank you in advance.

Question

Hello,

I have a small problem; your article (which I ordered a few days ago) obliged me to buy an adapter. The instructions for use forbid the use of an adapter, under penalty of possible electrocution or fire. What should I do?

Thank you in advance.

Accepted Answer

Digitec (or any other Swiss dealer) is obliged to supply electrical appliances with a Swiss plug. If the device is delivered with a foreign plug, a suitable replacement cable must be provided if the power cable is plugged in or, if the power cable is firmly connected, a suitable adapter must be provided.

If the appliance is delivered without a suitable plug, please contact customer service and ask for a cable or an adapter, free of charge.

Digitec info --> https://helpcenter.digitec.ch/hc/fr/articles/4402084170386-Adaptateur-manquant
#1 --> https://www.esti.admin.ch/fr/themes/faq/materiels-electriques-surveillance-de-marche

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Question about Smeg 50's Retro Style

Hello, I have a small problem; your article (which I ordered a few days ago) obliged me to buy an adapter. The instructions for use forbid the use of an adapter, under penalty of possible electrocution or fire. What should I do? Thank you in advance.