Xiaomi Mi Air Purifier Pro (60 m²)

Xiaomi Mi Air Purifier Pro

60 m²


Question about Xiaomi Mi Air Purifier Pro

avatar
Alex_ALA

4 years ago

Hello. I purchased two Xiaomi Mi Air Pro devices approximately one year ago. Initially I was really satisfied with the quality of air purifying and low level of noise. Unfortunately, after 1.5 - 2 months of usage, both devices started to produce a substantial noise even if device and its major fan was switched off. The only way to stop the noise was to take off the power supply. I googled the issue and found that this noise is made by air quality sensor fan. Please let me know if it can be fixed or replaced. Thanks!

Avatar
avatar
Gabriel Jenny

4 years ago

For this request, it would be best to contact our customer service directly, so your case can be checked individually: https://helpcenter.galaxus.ch/hc...