Question about Selfsat Snipe V3 Single

I am not familiar with this standard. I bought my Snipe in October 2018 and installed it on my motorhome. It worked normally until mid January 2019. I could receive both Astra1 and Eutelsat 5W. From that date onwards only Astra1 was available. For Eutelsat 5w the search module found this satellite but could not lock onto it (Lock impossible) and the search continued without success.
I was asked to send back the entire Snipe 3, which represents half a day's work, especially to remove the two cables that are in hidden sheaths.
The only drawback I found with this antenna is that it is not suitable in winter after snowfalls because it gets blocked with snow that freezes and blocks the mechanism.

Hello, I have no answer, question to the manufacturer, a finding on my part on the product, cable too short and the antenna is very sensitive to the slightest obstacle.