Dear Galaxus Team

I bought the Roborock S7 MaxV Ultra last week for 1349.-. Now I want to order a second one (price still 1349.-). Now I have seen that if I buy the single components "Roborock S7 MaxV" (579.-) and "Roborock Ultra Auto Wash Docking Station" (537.-) I have to pay a total of 1119.- and thus save 233.-.
Since when is it cheaper to order individual components than a complete set? For me, this is a bit like misleading the customer and as a long-time Digitec/Galaxus customer, I am "surprised" to say the least.

Question

Dear Galaxus Team

I bought the Roborock S7 MaxV Ultra last week for 1349.-. Now I want to order a second one (price still 1349.-). Now I have seen that if I buy the single components "Roborock S7 MaxV" (579.-) and "Roborock Ultra Auto Wash Docking Station" (537.-) I have to pay a total of 1119.- and thus save 233.-.
Since when is it cheaper to order individual components than a complete set? For me, this is a bit like misleading the customer and as a long-time Digitec/Galaxus customer, I am "surprised" to say the least.

Answer

Since a set price does not automatically adjust to the individual prices, it may happen that the set price is higher after a reduction of the individual price than if the individual items were ordered separately.

However, you are welcome to contact our customer service directly about this. https://helpcenter.galaxus.ch/hc/de/requests/new. Then your request can be checked individually.

Search

Question about Roborock S7 MaxV Ultra