ATTENTION. Oral-B makes it extremely difficult to receive the cashback.

First step on the first website/form
Upload the invoice
Write the EAN of the product (*)
Upload a photo of the EAN (product code)

Second step on another website
Register with a valid e-mail address
Provide your surname/first name, address, IBAN etc.
Upload the invoice again.
Upload the photo of the EAN again.

Third step
The original packaging with the EAN +
The invoice +
Another form
Print all this out and send it to Oral-B by post (you have to pay the postage yourself)

(*) The EAN on my original packaging was not recognised. I had to send about seven emails to support before the problem was finally corrected manually.

CASH BACK FLOP!

Question

ATTENTION. Oral-B makes it extremely difficult to receive the cashback.

First step on the first website/form
    Upload the invoice
    Write the EAN of the product (*)
    Upload a photo of the EAN (product code)

Second step on another website
    Register with a valid e-mail address
    Provide your surname/first name, address, IBAN etc.
    Upload the invoice again.
    Upload the photo of the EAN again.

Third step
    The original packaging with the EAN +
    The invoice +
    Another form
    Print all this out and send it to Oral-B by post (you have to pay the postage yourself)

(*) The EAN on my original packaging was not recognised. I had to send about seven emails to support before the problem was finally corrected manually.

CASH BACK FLOP!

Accepted Answer

I can confirm this 100%, Oral B cash back or how to take customers for idiots... I personally went through all the stages, finally sent all the information to Germany (!) only to never receive anything... in short, I won't be asked again, that's clear.

Answer

I’ve had the identical issue. So far I haven’t received any money. Lots of email back and forth and now they want proof I’ve sent the letter with the QR code and the form. Simply ridiculous.

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