As I understand it, the key remains inside and the Nuki is fitted over it. In an emergency, the door can still be opened from the outside with the normal key - provided that the key inserted inside is exactly in the centre position (emergency and danger function).

However, if the key is in a rotated position, this does not work with my door. I have a Kaba Star system from 2018.

Hence my question:
Are you locked out if the Nuki has a defect in a turned key position (i.e. the key is turned but the lock has not yet been opened)?

Has Nuki provided a solution for such a case?

Question

As I understand it, the key remains inside and the Nuki is fitted over it. In an emergency, the door can still be opened from the outside with the normal key - provided that the key inserted inside is exactly in the centre position (emergency and danger function).

However, if the key is in a rotated position, this does not work with my door. I have a Kaba Star system from 2018.

Hence my question:
Are you locked out if the Nuki has a defect in a turned key position (i.e. the key is turned but the lock has not yet been opened)?

Has Nuki provided a solution for such a case?

Answer

you have to change the lock and install one with a priority function. you may actually be locked out. you must also have your key with you🙂

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Question about Nuki Smart Lock PRO (5th Gen) CH cylinder