We are happy to take a look:
https://helpcenter.abos.galaxus.ch/hc/de/requests/new
However, if the Swisscom repeaters cannot be used independently of the supplier, they would have to be replaced.
The router for this Internet subscription cannot be connected to the telephone socket, as the Internet connection is made via a cable connection (cable network). The connection is therefore made via the TV cable socket, not via the telephone socket. The router supplied is a Connect Box 3, which is designed for the cable connection. A connection to the telephone socket is therefore not possible.
Yes, the Internet can be distributed in a two-storey detached house with an access point (AP) router. The Internet plan provides a router (Connect Box 3) that is supplied with up to 1 Gbit/s download and 100 Mbit/s upload via the cable connection. With an additional access point or a WLAN router, you can distribute the signal over several floors to ensure good coverage throughout the house. The Connect Box 3 also supports bridge mode if you want to use your own router or AP.
Yes, by 'cable' in this context, we mean coaxial cable. The subscription uses HFC (Hybrid Fibre Coax) technology, which combines fibre optics and a copper coaxial cable for the final part of the connection to the home, via the TV socket. This means that the internet is provided via the coaxial cable network for the final part of the link.
You can also install an HFC cable router with up to 200 Mbit/s with a fibre connection in the house, as HFC brings the fibre optic signal to the cable distributor in the street and from there into the house via coaxial cable. A special fibre router is not absolutely necessary if you use an HFC Internet connection. However, the HFC router is designed for the cable connection, not for the direct fibre optic connection in the house. If your connection is actually a pure fibre-to-the-home (FTTH) connection, a fibre optic router is normally required. However, if the supplier provides HFC via coaxial cable, you can use the cable router.
No, it is not possible to connect the box directly to an RJ45 socket if the subscription uses a cable connection (HFC), as the initial connection requires a coaxial socket (BNC) for the Internet signal.
The box supplied (Connect Box 3) must be connected to the coaxial wall socket to operate correctly.
If you do not have a coaxial socket in your premises, you will need to contact your operator to check whether a suitable installation is possible.
RJ45/coax adapters are available, but they do not convert the cable Internet signal into a conventional Ethernet signal for direct use with the box.
Yes, you can deactivate the Wi-Fi on the supplied router (Connect Box 3). You can find the exact instructions in the router's operating instructions or on the manufacturer's support page.
If you want to use your own router, you can switch the Connect Box 3 to bridge mode, provided this is supported by the network operator. Details can also be found in the instructions or on the support page.
The official Galaxus resources do not provide explicit instructions for deactivating Wi-Fi, but the Connect Box 3 offers this function as standard.
