Questions about Galaxus Internet HFC 1 Gbit/s

The automatic answer above is unfortunately incorrect. According to the technical specification, bridge mode is possible.

Yes, the Internet can be distributed in a two-storey detached house with an access point (AP) router. The Internet plan provides a router (Connect Box 3) that is supplied with up to 1 Gbit/s download and 100 Mbit/s upload via the cable connection. With an additional access point or a WLAN router, you can distribute the signal over several floors to ensure good coverage throughout the house. The Connect Box 3 also supports bridge mode if you want to use your own router or AP.

This is only an Internet connection. Landline telephony is currently not available with this plan.

Please contact our Galaxus Assistant so that we can help you with your individual plan: https://helpcenter.abos.galaxus.ch/hc/de

No, it is not possible to connect the box directly to an RJ45 socket if the subscription uses a cable connection (HFC), as the initial connection requires a coaxial socket (BNC) for the Internet signal. The box supplied (Connect Box 3) must be connected to the coaxial wall socket to operate correctly. If you do not have a coaxial socket in your premises, you will need to contact your operator to check whether a suitable installation is possible. RJ45/coax adapters are available, but they do not convert the cable Internet signal into a conventional Ethernet signal for direct use with the box.

Yes, by 'cable' in this context, we mean coaxial cable. The subscription uses HFC (Hybrid Fibre Coax) technology, which combines fibre optics and a copper coaxial cable for the final part of the connection to the home, via the TV socket. This means that the internet is provided via the coaxial cable network for the final part of the link.

Please contact our Galaxus Assistant so that we can help you with your individual plan: https://helpcenter.abos.galaxus.ch/hc/de

Yes, you can deactivate the Wi-Fi on the supplied router (Connect Box 3). You can find the exact instructions in the router's operating instructions or on the manufacturer's support page. If you want to use your own router, you can switch the Connect Box 3 to bridge mode, provided this is supported by the network operator. Details can also be found in the instructions or on the support page. The official Galaxus resources do not provide explicit instructions for deactivating Wi-Fi, but the Connect Box 3 offers this function as standard.