HPE 3Y TC Ess wDMR DL20 Gen11 HW SVC

HPE Tech Care Service is the operational support service for HPE hardware and software products, including on-premises and as-a-service versions. HPE Tech Care Service helps IT teams focus on moving the business forward by proactively searching for better ways to do things, rather than just addressing reactive issues.

HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help customers reduce risk and find more efficient ways to operate. Customers can access support through multiple channels, including telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of their specific workload, helping them avoid spending time answering triage or entitlement questions.

HPE Tech Care Service goes beyond traditional support by offering general technical guidance for the operation, management, and security of the supported product.

In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases, and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in their environment and how these products interact with each other. New self-service tools allow customers to perform certain activities without having to open a support incident and provide a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.