Samsung

Is it worth repairing a Samsung TV? I asked the Galaxus Info Team this question. Unfortunately, no information is given here about possible prices. This means that a repair will definitely incur costs. I am happy to describe my personal case here: Device Samsung QE50Q60T50", QLED, VA, 4K, 2020 bought on 21.04.2021 for 599.- Defect reported 20.11.2023 approx. 2.5 years in use. The picture no longer worked. Warranty expired. Service Galaxus: It needs pictures of the device, and if possible the original packaging. Very quick collection from home on 27.11.2023 after only one week Cost estimate from the Samsung service centre on 8.12.2023: Work to be carried out Replace display Repair costs/replacement costs from the service centre: CHF 522.35 Unrepaired return including analysis costs of the service centre: CHF 123.86 Disposal including analysis costs of the service centre: CHF 80.78 After enquiry about the high price of the repair approx. 400.- or 2/3 of the new price. No detailed quotation could be provided by Galaxus. No renegotiation with the service centre. I have decided not to have the TV repaired and will pay the CHF 80 for disposal and analysis. Personally, I am satisfied with the employees of Galaxus, but very disappointed with the performance of the Samsung service centre. I don't think sustainable consumer behaviour, including repairs, is promoted here. What are your experiences with Samsung TV repairs?

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Why I would be sceptical about Samsung is because it seems like there is a system behind denying warranty claims for defects. My micro USB port was defective within the warranty period. Samsung claims that this is not covered by the warranty because of external influences. I can't say much against that, yes, the USB port is used to plug in a USB cable from the outside, that's what it's meant for, and that's why I see it as a warranty case. As you could read in the media recently, others seem to have problems with the Samsung Repair Centre. Maybe other manufacturers do the same, I can't judge. But the fact is that Samsung, even though it is a global player and could be a bit more customer-friendly, is very reluctant to deal with warranty claims. Unfortunately, it is very difficult to get justice in the case of such a refusal, and you can't expect the seller to support you either, or it is not usual...

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Hi which samsung has a great camera and not so high in price? thank you

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Hello Can anyone tell me where I can purchase a Samsung SEK-4500U evolution kit? Many thanks

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When does the Z Fold 2 is going to be available for purchase? Cheers!

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Hello Digitec! Do you know when/if you will add the Galaxy Book S to your range?

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Hello Do you already know when the Samsung Galaxy Buds Plus presented today will be available for order?

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Hello I have unfortunately ordered the wrong One Connect Box from Samsung but need the Samsung BN91-18726N Do you still have it in stock? Greetings

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Moinsen, Is it possible to pick up the new Samsung 49 inch Ultrawide 32:9 monitor? Here is a link to the monitor: https://displaysolutions.samsung.com/monitor... I have seen that the monitor should cost around 1700€.

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Hello, I see that you can get 15% on some Samsung TVs with a promo code, but I can't find it... can you please give it to me?

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Is Digitec a Samsung seller partner again? Or to put it another way, will the Samsung Galaxy S9 and S9+ be available for pre-order here from Sunday?

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Hi there, any ETA on the arrival of the Serif series? Thanks!

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