Valutazione per i-tec USB 3.0 Doppio Dock Full HD

Hello from i-tec support.

Thank you for your review. We apologize for the inconvenience.

Please send us the following info:

1. Your laptop Brand and Model (you can usually find it on the sticker on the flip/bottom side of your laptop;
e.g. Dell Latitude7275)

2. OS running on it and its full version (you can usually find it in the Control Panel / Administrative Tools /
System Information tool, it's displayed under System Summary / OS Name and Version in the right portion
of the tool;
e.g. OS Name: Microsoft Windows 10 Pro
Version: v10.0.18363 Build 18363, 64-bit)


3. Brand and Model of the monitor you've connected to our docking station and how were they connected (meaning with which cable and to which port, also list if any adapters are used (e.g. HDMI to DP, VGA to HDMI etc.))

Please send all this info to our support e-mail address listed on the product's packaging/instruction manual (support@itecproduct.com). A support case in our ticketing system will automatically open up and we'll work on it. It will help us to identify the problem and suggest a solution. What we can say at this point is that it is possible that there's possibly some power setting that needs to be changed but first we need to have the basic info regarding your devices and their setup.

Thank you and best regards.

i-tec Support team più

1. HP Elitebook 850 g7

2. Windows 10 pro

3. 2x Philips 243: 1 Hdmi, 1 dvi

Hello from i-tec support.

Please send all this info to our support e-mail address listed on the product's packaging/instruction manual (support@itecproduct.com). A support case in our ticketing system will automatically open up and we'll work on it.

We are not solving technical issues via comments on Product Reviews. We may only suggest what can be a possible issue but the troubleshooting process is via a problem ticket. At this point, the issue may be some power setting.

Thank you and best regards.

i-tec Support team più