Teamleader Chat Support (f/m/d)
- Belgrado
- 80% - 100%
- Servizio clienti
- inglese
As the top Swiss e-commerce platform, with a crew of over 4’000 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets. Our driving force is our determination to keep challenging the status quo. That’s why we’re on the lookout for characters who’re passionate about making genuine improvements. We’ll give you the freedom and trust to make an impact, to grow with us and to be yourself. Act galactic. Be you.
Our chat support is one of three channels our customers can use to contact us. Due to its simple, digital, and easily accessible nature, chat support is becoming increasingly popular and is already highly valued by hundreds of customers every day.
Your environment is very lively, all structures and processes dynamic, new today and perhaps already outdated the day after tomorrow. Your workday may be planned differently in the morning than it actually ends in the evening. Your team is young, or young at heart, and very innovative and ambitious, meaning they will not only make suggestions but also question and challenge yours without hesitation. With the shared goal of success as a company and as a team.
Does this sound good to you? Then you've landed on the right job posting and should definitely apply now! ;)
La tua responsabilità
- Personnel and technical management of 10 - 15 chat support employees
- Close and trusting collaboration with the “Leader Chat Support” for the strategic development of chat support
- The customer experience within a chat conversation is constantly improved and developed through your high quality standards
- You will take on customer requests when your team needs your support and will also actively participate in chats on the line
- The personal development of your employees is important to you and therefore, as a coach, you promote their development
- With your sensitive nature, you ensure a high level of acceptance of independent working methods within the team
- As a team leader, you are responsible for achieving our KPIs. Accordingly, you are ambitious and have a human instinct to achieve these with your employees
- You and your team define quarterly goals, pursue a strategy of continuous improvement, and lead projects to further develop and optimize the chat area
- Forward-looking personnel planning in coordination with other locations and teams
- You will take responsibility for day-to-day operations and ensure that our customers receive the best service at all times
Le tue competenze
- You have had several years of customer contact in the past and recognize what constitutes an excellent customer experience
- You already have practical leadership experience with small to medium-sized teams. Formal management or business-related training is considered an advantage but is not required
- You have a strong interest in our product range and are very familiar with our internal processes in both the Swiss and EU markets
- You have technical understanding, are adept at working on a PC, write quickly, and maintain an overview even at high speeds – ideal for dynamic day-to-day business
- You enjoy and have an affinity for working with numbers and can therefore use programs such as Microsoft Excel, Jira, Confluence and MyTime professionally
- Very good English skills are required; additional knowledge of German and/or French is a clear advantage
- Identifying opportunities for improvement and implementing changes to enhance productivity and effectiveness
- Think and act with an absolute respect of human dignity and being aware of the human consequences of your decisions
Perché iniziare con noi?
- Values, not empty words: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practice and preach.
- Courageous thinking: We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.
- Uncomplicated approach: Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes.
- Flexibility and freedom: We offer working-from-home options and every position is possible with an 80% workload.
- Rapid growth: With us, growth is a continuous journey. We also support you with 700 EDU points per year (this equals EUR 700 or 2’000 minutes off work) for your professional development so there’s no risk of you getting stuck in a rut.
- More benefits: Enjoy discounted employee rates in our shops, paid paternity leave, private health insurance, Fitpass membership, a 13th-month salary, various company events throughout the year and much more.
Diversity is our culture.
To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.
Lingua di lavoro
inglesePercentuale lavorativa
80% - 100%Sedi
Digitec Galaxus AGMakedonska 44/6
RS-11000 Belgrad
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Galatticamente tu.
Siamo convinti che i valori condivisi siano la base del successo a lungo termine. È per questo che puntiamo su una cultura aziendale forte, più che su regole rigide o manuali da seguire alla lettera.