Not only STEG computer is bankrupt, but also Techmania and PC-Ostschweiz. These companies are subsidiaries of the PCP.COM Group. All online shops are no longer accessible, only a press release appears.
Good evening,
could you please recommend a LAPTOP with the following features in stock and therefore readily available and at the best price:
Intel I7 processor
Ram memory 16GB (better 32)
500GB solid-state SSD better 1TB
4GB NVIDIA video card
Thanks
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Like many people here, I unfortunately put my trust in this subsidiary. Out of 10 products purchased, almost half had a defect, and even then, that's not the problem. The first product was a tower that they had assembled for gaming, but which turned out to be more of an office tower at a higher price. A few years later, I wanted to adapt this PC for gaming, but all the components were sealed and soldered, and it was impossible to improve anything.
In between 2, working in the audiovisual industry (so you need a good machine), I bought a laptop with the essential performance for editing, photography, 3D gaming... An Asus ROG Strix, which after barely 3 weeks was already in a poor state of health. To sum up very quickly, 3/4 years of back and forth between steg / asus and me for repairs, tests etc., but never (even though the problems were always the same) a refund or replacement of the device. After a discussion with my lawyer, he explained that after 3 repairs I could demand a refund, which I was quick to do as my studies and work had been severely disrupted by the cursed machine and a new device would have done the trick. They refused and offered me a final repair, so I had no choice but to accept. EXCEPT that, when the repair was carried out, the guarantee had expired (as a reminder, the guarantee in Switzerland for electronic devices is a minimum of 3 years, if there are no faults, otherwise the 3 years start as soon as the device is in order), so I received a call from Asus claiming 1400.- for repairs, which I refused. I'm therefore condemned to take the case to court when, on top of that, they're now bankrupt, which doesn't surprise me given the treatment I've received from them and the employees I've spoken to who've disappeared from the Steg ship.
Completely disgusting manoeuvre, taking advantage of the fact that the repairs took so long (if at all) to take the appliance out of warranty and no longer have to answer to the customer... If it's that easy, I think I'll start a whole bunch of sales companies myself x)
Update, I've just learned from other customers that their famous "repairs" consist of just emptying and resetting the computer to factory settings, so it's more than useless, except for them offering a memory backup for an extra 100.