HKL

You ask a question to customer service and after a relatively short time you get a very polite answer from a customer advisor. If you want to reply to the answer by e-mail, perhaps to find out more details, you get a generated reply asking you to use the Digitec assistant and the whole procedure starts all over again.Sorry, but what kind of stupid system is this if you can't reply directly to the customer advisor by e-mail.I've never experienced anything like it anywhere else.

+19

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Hello, I recently bought a bicycle derailleur on the Galaxus.fr website. The product was in stock when I bought it online. Now the order shows a delivery date between 9 and 12/9 and also the words "Ordered from supplier", which I'm wondering about. Could this mean that the product is not necessarily in stock with the supplier? Thank you for sharing your experience.

  0

Many polo shirts have an unsightly crease in the collar after being worn 3-4 times and then washed. Does anyone know of a brand where this does not occur?

  1

I have already paid for my order with Twint, but haven't received a confirmation?

  0

Hello together Does the Saturday delivery issue work for you? I've already ordered something twice on Friday, where Digitec states that the order will be delivered by 7pm on Saturday. Both times it didn't work. Last Friday, I ordered again at around 4pm, but Digitec did not send the parcel, it was only registered, as the post office confirmed. In the end, I don't care whether it arrives on Saturday or Monday/Tuesday. What annoys me about the current one, for example, is that Digitec didn't send it on Friday (contrary to their notification) and still declared it as a Saturday delivery, so it went out on Monday and was scheduled for the following Saturday. Which would not suit me, as I would not be at home. I've been in contact with the post office twice now to have it changed to some day of the week. Was I just unlucky again or does Digitec not have a good grip on Friday evenings? The issue with SaZu is nice, but if it doesn't go smoothly, you should leave it alone, it's hardly that urgent in 99% of cases. But well, maybe I was just unlucky, that can happen. I'm curious about other experiences. Regards Marco

+27

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