Ferrex

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    WarugDuro62 11 months ago in Ferrex

    Lack of seriousness Aldi

    In December 2022 I bought a Ferrex 16V Li-ION FB 16 drill, with warranty until 2025. In spring 2022 the accumulator no longer held a charge. I turned to ALDI to buy a new accumulator. The answer from all ALDI branches was: these batteries are no longer available. When I asked them what I could do, they gave me countless tf. to contact ALDI's technical service in CH, Germany, etc., to no avail. Despite the guarantee, ALDI does not take a stand, Aldi has lost a very good customer, don't trust ALDI, they only sell food, don't sell equipment.

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    jacques Rapaz 1 year ago in Ferrex

    Ferrex cordless chainsaw - model XYZ618 CH 05/2022

    The protective cover of the black plastic chain is broken and safety in the event of the chain derailing is no longer guaranteed. Aldi does not supply any spare parts for this appliance, which was purchased in 2022. Aldi's only offer is a refund, which doesn't suit me at all. In fact, I would have been happy with a used part taken from a model returned for other reasons, but Aldi remains silent on this request. I own all the cordless Ferrex aceter products from Aldi and I'm very happy with them, but not insuring a spare part as vulnerable as a plastic chain guard is absolutely deplorable.On the other hand, not insuring a spare part as vulnerable as a plastic chain guard is absolutely deplorable, and I'm afraid that if I have any problems with other cordless power tools from this brand, bought from Aldi, they'll be destined for the bin too! At a time when people are preaching energy recovery and saving, the Ferrex brand, through the intermediary of its retailers, is not a good example to follow!

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