Carat Shop

Ladies and Gentlemen, I ordered new AirPods Max from you on 30/07/2025 and received a returned item. I contacted your company in advance by telephone to enquire about the authenticity (sealed) of the goods. The statement confirmed to me over the phone that it was original, VERSIEGELTE NEW GOODS turned out to be false. Incidentally, the conversation was recorded. The AirPods Max you supplied do not correspond to the item description. Contrary to your statement, they are not new goods, but returned goods. These business practices are incomprehensible, especially since returns are offered at a significantly lower price on your website. The AirPods Max were ordered on 30 July and received on 2 August. A check revealed that the product had already been registered with Apple on 22 May 2025. This means that a significant part of the regular Apple warranty (approx. two and a half months) has already expired. In addition, the original packaging was not sealed, as is usual for new Apple products. For these reasons, I am exercising my right to return the AirPods Max. In return, I expect an immediate refund of the payment I have already made. I recommend that all buyers who order Apple products from you make sure that the packaging is still shrink-wrapped. Otherwise, it can be assumed that the item has already been sold and returned several times.

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Good evening, I have just received an e-mail from Galaxus telling me that my return has been rejected. Quote: "After careful consideration, we regret to inform you that we have to refuse the return as the serial number of the product does not match the original packaging. You will therefore receive a return. The serial number is an important identification feature that allows us to verify the authenticity and condition of the product. A discrepancy between the serial number on the product and the original packaging casts doubt on the origin and condition of the product." I ordered the item, PC fans of the Corsair brand, exclusively from Galaxus and carefully repackaged and shipped them with DHL. The way I see it, I am now being accused of fraud. Has anyone ever had a similar problem?

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Exactly the same product on Apfelkiste for 15.

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Hello everyone, will this new combination soon be available in the shop as a roller trainer or do you have to order it directly from Zwift? I think the basic concept is really good, also because I don't have to constantly convert my road bike between the road and the living room. If there are any other interested parties here, thank you for your feedback and maybe we can get it to be offered here in the shop ;) Greetings, P.

+43

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When will the 2 new VMAX VX2 HUB and GEAR models be available? Thank you

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