Bewertung für Philips Sonicare Sonicare DiamondClean

Hello MONTA1973,

first of all we want to thank you for purchasing our Sonicare toothbrush and taking the time to writing a review. It is amazing that you describe it as the best ever toothbrush you had and that the device shows no side effects. That is how it is supposed to be. Not very satisfying is the fact that this is the third device you buy.

Please make sure to always dry the toothbrush after using it and to not keep it in wet areas, e.g. in water that remains on the sink. Please also try to charge it nonstop for 24 hours, as this sometimes helps solving the issue.

If this does not help, you can reach us via Facebook (http://to.philips/6182GCna0) or Twitter (http://to.philips/6183GCnaF). Please include your personal reference number G-HX9358/88-20201123-MO in your message, as well as a proof of purchase and description of your issue.

Best regards
Your Philips Care-Team mehr

Hello there, thanks for the prompt feedback. The issue is not with batteries nor with charging but rather where the brush is attached. The little metal part where the brush is mounted has loosened and the toothbrush loses effectiveness. The toothbrush did not fall on the floor nor get damaged in other manners. As said this is the third time I encounter that issue with the same tbrush, same model. I am sure your technicians must be familiar with the issue. Please keep me posted. As written above, I just ordered another tbrush from you, hopefully this will last longer. Best MM mehr