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Pfingstweidstrasse 60b
CH-8005 Zürich
Ingénieur analytique - Opérations clients (f/m/d)
- Zurich
- 80% - 100%
- Product Development
- anglais
Who we are
As the top Swiss e-commerce platform, with a crew of over 3’000 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets. Our driving force is our determination to keep challenging the status quo. That’s why we’re on the lookout for characters who’re passionate about making genuine improvements. We’ll give you the freedom and trust to make an impact, to grow with us and to be yourself. Act galactic. Be you.
In our team Ghostbusters you will collaborate with business stakeholders and feature teams to understand the complex data landscape within Customer Operations Departments (Customer Service, After Sales, and Retail). You will convert raw data into comprehensive tables, actionable KPIs and insights by developing efficient and scalable data products. Additionally, you will provide ideas on leveraging data and analysis to enhance decision-making.
Tes responsabilités
- You create and maintain clear datasets and dashboards that power insightful data analysis and reporting, enabling data-driven decision-making across the Customer Operation Departments.
- Collaborate closely with Customer Operations teams to understand and prioritize their data needs, translating business requirements into scalable solutions.
- You work together with software development teams to align on data requirements, understand data models and design interfaces, fostering a seamless flow of information and feedback between analytics and development teams.
- Drive innovation by proposing and implementing advanced analytics solutions, focusing on enhancing the insights available to business partners.
- Collaborate with your team to continually refine and improve internal processes and tools, identifying opportunities for increased efficiency, automation, and scalability in analytics workflows.
Tes compétences
- Higher education degree in a technical or data-focused field (ETH/UNI/FH) or relevant work experience is required.
- Practical experience in a similar role, excellent SQL, and good Python skills are essential (experience with BigQuery is highly advantageous).
- Proficiency in preparing, analyzing, and visualizing data is key, ideally using Tableau and relevant Python libraries and frameworks (pandas, matplotlib, shiny, streamlit, etc.). Familiarity with Multidimensional/Semantic Layers is a plus.
- Experience with sustainable data modeling and complex data pipeline design is important. Familiarity in using a data orchestration tools like dataform or dbt and an understanding of modern data architecture concepts (Data Mesh) are a bonus.
- Affinity for processes and Business KPIs is essential, along with a willingness to visit colleagues in Customer Service and Returns departments to observe how reporting and analysis impact daily business.
- Experience in setting up and analyzing A/B tests would be a plus.
- Fluent English is mandatory, while German is a plus.
- Using creativity and initiative to solve problems and achieve goals.
- Identifying opportunities for improvement and implementing changes to enhance productivity and effectiveness.
- Think and act with an absolute respect of human dignity and being aware of the human consequences of your decisions.
Pourquoi commencer avec nous?
- Values, not empty words: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practise and preach.
- Courageous thinking: We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.
- Uncomplicated approach: Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes.
- Flexibility and freedom: We offer working-from-home options, up to 8 weeks of workation, and every position is possible with an 80% workload.
- Rapid growth: With us, growth is a continuous journey. We also support you with 2'000 EDU points per year for your professional development so there’s no risk of you getting stuck in a rut.
- More benefits: 25 days of holiday, exclusive employee conditions in our online shop, mobile, internet and TV plans at company rates and many other benefits.
Diversity is our culture.
To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.
Langue de travail
anglaisTaux d'occupation
80% - 100%Lieu
Digitec Galaxus AGPfingstweidstrasse 60b
CH-8005 Zürich
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Dans les coulisses
Sois galactique à ta façon.
Nous sommes convaincus que des valeurs communes sont déterminantes dans la garantie d’un succès inscrit sur le long terme. Selon nous, une culture d’entreprise forte est donc plus importante que des directives ou des règles strictes.