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Pfingstweidstrasse 60b
CH-8005 Zürich
Product Owner Customer Operations (f/m/d)
- Zurich
- 80% - 100%
- Product Development
- English
Galaxus culture finds its origin in our values: cooperative, innovative, piratesque, responsible, and ambitious. We give feedback straight-up granting everyone the power to own their actions and grow through epic wins and rough patches. “Grow with us. Be brave, stay true" is the mantra that inspires transparency, boosting a culture of openness and knowledge-sharing.
As the top Swiss e-commerce platform, with a crew of over 3,200 across Switzerland, Germany, and Serbia, Galaxus is on the move to new markets. We're on the lookout for characters who know that it’s diversity that gets us to grow and succeed. Being bold and out-of-the-box isn't just encouraged — it's basically our brand.
Do you want to impact how we help our customers? Are you interested in an end-to-end responsibility for software and data? Do you like to be creative in developing support solutions, both, for customers and for employees? Don’t look any further. As a seasoned Product Owner in our international team Dobby, you will have all this and much more.
Your responsibilities
- Develop the future of our online shop assistant and the support software for customer service agents.
- Define the product vision and roadmap and master the backlog.
- Gather, question and prioritize requirements for your products.
- Whilst improving the user’s life, you keep an eye on automation and identify the potential of new features.
- You work closely with a cross-functional team of developers and UX-designers, evaluate and develop new functionality and understand how to track the performance of your products.
Your skills
- Work experience in an agile environment and a proven track record as product owner.
- You communicate well with all kinds of stakeholders - whether it's C-level, business engineers or other product owners.
- You know how to gather and use data to support your decisions.
- Entrepreneurial mindset and holistic thinking that lead to success.
- Fluency in English, German is a big plus.
- No need to be a skilled software engineer, but you have a solid understanding of technology.
- You are a keen and fast learner.
Why start with us?
- Culture is Everything: Our values – cooperative, innovative, piratesque, responsible, and ambitious – form the foundation of our journey. Culture isn't just part of what we do; it's the essence of who we are.
- Courage and Unconventionality: Your courage and innovative spirit are valued here. We challenge conventional wisdom, embracing those who dare to think differently.
- Uncomplicated: Simplicity is at our core. We avoid the unnecessary, focusing on what truly matters – your development, our collective achievements, and tackling challenges with adaptability and resilience.
- Flexibility and Freedom: We believe that innovation and creativity thrive in an environment where flexibility and freedom are prioritized. We offer home office options, up to 8 weeks of workation, and every position is available from 80-100%.
- Fast Lane Growth: With us, growth is a continuous journey. You'll have opportunities to expand your horizons, both personally and professionally. To support this, we offer all employees up to 2'000 EDU-Points.
- Other Benefits: Enjoy discounted employee conditions in our shops, 25 days of vacation, Galaxus Mobile at a special price and much more.
We team up for Success.
At Galaxus, we grow talent by teaming up with people from diverse backgrounds to build the best team out there. We stand for equal treatment and opportunities for everyone, no matter your ethnic or national origin, religion, sexual orientation, marital status, gender, gender identity, age, disability, or any other status. Diversity is our fuel for innovation and a culture of openness and collaboration. We welcome applicants from all backgrounds, experiences, and perspectives.
Working Language
EnglishWorkload
80% - 100%Location
Digitec Galaxus AGPfingstweidstrasse 60b
CH-8005 Zürich
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Behind the scenes
Become part of our company.
And stay true to yourself.
We believe that shared values are key for long-lasting success. This is why a strong company culture is more important to us than strict rules and guidelines.