Basically the idea is good - you load Office 365, pay once a year and get the latest upgrades at a decent price. What is missing are the instructions.....you need to know that Office 2010 needs to be completely removed - see Youtube video and special Microsoft software package, otherwise Outlook won't work. Likewise, the sync function with iPhone has changed so I lost Calendars, People and Notes and it took a while before I realised that these functions are connected to an e-mail address.
Contact with Microsoft - chat function with USA and a telephone call with Microsoft Zürich didn't help at all.
Microsoft definitely needs to put the picture straight and improve their loading instructions.
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