Subscription Configuration
New contract
Click on "new contract" if:
- You don't have a subscription yet and wish to have one
- You have a subscription but wish to change the provider and keep your number
- You wish to convert a prepaid number into a subscription
If you’d like to keep your current number, you may initiate the porting process before your current subscription expires. How long it takes to port a mobile number depends on the provider. With a postpaid subscription, the porting deadline can be up to several months after initiation of the process; with a prepaid number, porting takes one to a maximum of three weeks. In any case, you receive your new mobile phone immediately after signing the contract. Please note that contracts are processed manually. This may delay the delivery date.
Contract extension
Click on "contract extension" if:
- You have a subscription and would like to benefit from a discounted device
- You wish to both extend and change your subscription with your current provider
Please note that contracts are processed manually. This may delay the delivery date.
Help
Important information on your subscription order
- Subscriptions are concluded by our specialised mobiles team who require device-specific information. For this reason, subscriptions can only be obtained once the respective device has arrived at our warehouse (central warehouse or store warehouse).
Need additional assistance?
Contact our subscription specialists by e-mail mobiles@digitec.ch