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Subscription Configuration



New contract

Click on "new contract" if:

  • You don't have a subscription yet and wish to have one
  • You have a subscription but wish to change the provider and keep your number
  • You wish to convert a prepaid number into a subscription

If you’d like to keep your current number, you may initiate the porting process before your current subscription expires. How long it takes to port a mobile number depends on the provider. With a postpaid subscription, the porting deadline can be up to several months after initiation of the process; with a prepaid number, porting takes one to a maximum of three weeks. In any case, you receive your new mobile phone immediately after signing the contract. Please note that contracts are processed manually. This may delay the delivery date.



Contract extension

Click on "contract extension" if:

  • You have a subscription and would like to benefit from a discounted device
  • You wish to both extend and change your subscription with your current provider

Please note that contracts are processed manually. This may delay the delivery date.

Help

Important information on your subscription order

  • Subscriptions are concluded by our specialised mobiles team who require device-specific information. For this reason, subscriptions can only be obtained once the respective device has arrived at our warehouse (central warehouse or store warehouse).

Need additional assistance?
Contact our subscription specialists by e-mail mobiles@digitec.ch